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Manage subscription requests

When a team member makes a subscription request, it must be reviewed and approved or declined by another team member. This applies to producer and consumer subscription requests, regardless of whether the topic owner team or another team made them. The topic owner team always makes the final decision.

Approve a subscription request​

  1. When you log into Klaw, a pop-up will notify you of Pending Requests. Select Yes, show me! or navigate to Approve and select ACL Requests to view the pending requests.
  2. Review all information related to the request and approve it by clicking the tick button while viewing the pending topic requests.
  3. The subscription will immediately attempt to be provisioned on approval.
note

If there are any issues in the subscription creation, the request will remain in the approvals view for re-approval once the issue is resolved.

Decline a subscription request​

  1. When you log into Klaw, a pop-up will notify you of Pending Requests. Select Yes, show me! or navigate to Approve and select ACL Requests to view the pending requests.
  2. Review the information associated with the topic request and decline it by clicking the X button.
  3. Provide a reason for declining the request.
  4. The request will be declined, and the creator will receive an email with your reason for declining the request.

Review a subscription request​

When reviewing a subscription request, various fields are available to help the approver make an informed decision and to keep an audit record of the request and the subscription details in Klaw.

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The request creator cannot approve their own request and will not be listed as an approver.